Return & Refund Policy

CANCELLATION POLICY:

At Paras Gallery Fabrics, your satisfaction is our top priority. We strive to provide you with the best products.

To ensure you receive the correct and high-quality fabric, our team of experts rigorously checks each order for impeccable quality, accurate color, and precise quantity before dispatch.

You may cancel an order provided it has not yet been shipped from our warehouse. Notification of cancellation must be made through Email, WhatsApp, or Chatbot assistance within 24 hours of placing the order. This policy does not apply to items purchased from the pre-cut or sale sections.
Any payments made for the cancelled order shall be credited back to the original mode of payment. For orders placed using the Cash on Delivery (COD) option, no refund is applicable as payment has not been made.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet, the refund will be processed into the source account within 7-10 business days from the time of order cancellation.
In the case of pre-paid orders, a processing fee of 3% will be deducted from the refund amount if the cancellation request is received within the specified 12-hour time frame. If you inform us about the cancellation after 12 hours, a processing fee of 5% will be deducted from the refund amount.

Note – Suppose international order was not shipped and cancelled. In that case, we will refund the
balance amount of the order after deducting the approximate currency conversion fees charged to
us to process the payment and refund.

RETURN & REFUND POLICY:

At Paras Gallery Fabrics, we are committed to delivering the highest quality products to our customers.

However, despite our stringent quality control measures, there may be rare instances where errors occur during order processing. These may include:
 The item being damaged during transit.
 The presence of a manufacturing defect in the product.
 The shipment of an incorrect item.
We take all necessary precautions to ensure that the items delivered to you are in impeccable condition.

In the event of any discrepancies, we request that you record an unboxing video of the received orders. This documentation will aid us in promptly addressing any complaints or queries
you may have.

Return/Exchange Policy:

The following policy terms will apply in each of the above cases:
In the event that you receive a damaged item, an incorrect item (i.e., an item different from what
was ordered), or a product that is misrepresented on our website, please adhere to the following
procedures to facilitate a resolution:

Contact us via email, chat, phone, or register the complaint through the Chat BOT assistance available on our website within 48 hours of receiving the product.
Preserve all packing materials as well as the item itself.
Record an unboxing video of the received order and share it with us as part of your complaint/query.
Upon receipt and verification of your complaint, we will:
 Ship a replacement product to you at the earliest possible time without any additional shipping cost to you.
 If a return pick-up is arranged for the damaged/incorrect product, ensure the item is properly packaged at the time of return pick-up. The replacement product will be delivered once the returned product is picked up and audited by our team.
 In the event that the originally ordered item is no longer in stock, we will request you to select an alternate item, which will be shipped to you at no extra cost.
Note: International orders cannot be returned, exchanged, or refunded under any circumstance due
to varying customs duty regulations and policies in different countries.

Important & Helpful Guidelines on Returns:

Reporting Issues: Please report any issues with your product, including images, video, and a detailed description, within 48 hours of receipt. We request you to record an unpackaging/unboxing video for your order. For issues related to incorrect size or fabric
measurements, scale measurement images and video of the product are mandatory within
the 48-hour window to facilitate verification.
Specific Problem Descriptions: Provide specific details when describing the problem, as all returned items undergo examination for defects or variations.
Submission of Evidence: Accurate images and video of the product received must be provided when registering a complaint. Our team conducts a quality check upon receiving the returned product. If the evidence provided during the complaint registration does not match the actual returned product, requests for credit, replacement, or refund will not be entertained.
Consultation Before Returning Items: Do not send an item back to us without prior consultation with our customer relations team. Verification of the claim’s legitimacy is essential. Unapproved returns will not be processed, and the customer will bear reshipment charges if the product is sent back without approval.
Return Shipping Instructions: Return items using registered post/courier as advised in our return authorization mail. Customers are responsible for return shipping costs unless an exception is granted.
Product Condition: Returned products must be unwashed, unused, unstitched, and undamaged.
Quality Check and Rejection of Invalid Claims: If, during the quality check, it is determined that the complaint is invalid, the product will not be accepted for return, replacement, credit, or refund. The product will be reshipped to the customer, who will bear the reshipment charges.
Multiple Orders and Coupon Codes: If a single product from multiple orders is returned and a coupon code was applied, the discount will be deducted from the refund amount, and the remaining balance will be refunded.

Items not Covered Under the Standard Return Policy:

Individual fabrics measuring 3 metres and under 3 metres but less than or equal to 15 metres
Any individual (single) product with a value of Rs 300 and less than Rs. 300.
Precut / sale / discounted fabrics.
Sequins fabrics once cut as per designs are not covered under the standard return / cancellation policy.
* Handwork / Embroidered fabrics are not covered under standard returns policy.
Custom Dyed products are not covered under standard returns policy.
Reverse Pick Up Policy
 Please mention your order number in the subject line to help us quickly process your returns/exchanges.
 Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.
 We request you to maintain the original packaging of the items to be returned.
 Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
 The items for reverse pick up will be picked up within 3-4 business days from the date of request.
 After the receipt of item(s), your request for credit code/returns/exchanges would be processed.
 In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. Customer’s corresponding banks may take 2-3 business days to post these to the customer’s accounts. Customers can check these credits in their next credit card statement / bank statement.
 Refunds will be issued at the sole discretion of the company.
 In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Please Note: –

Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.
We do not offer reverse pick facility outside India.
Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit. The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit
of the case.

Claiming Refunds:

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

For COD (Cash on Delivery) Transactions:

Refunds can only happen via E-Voucher/Credit coupon. Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.

For No Cost EMI transactions:
No refunds will be given in the following cases:

 In case of minor design and colour variations. With handloom products there will always be some variation between products.
 Incorrect or outdated delivery address.
 Products returned in a used or damaged condition or wrong products sent back.
 Fabrics measuring 2 metres and less than 2 metres.
 Individual Products with value Rs 300 and less than Rs. 300.
 Precut / sales / discounted fabrics.
 In case fabric bleeds after few washes
 If any alteration has made been made

Note: Refunds will only be made after we have received the returned shipment.

Product Availability:

In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.

Color & Description Disclaimer:

The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted withthe product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.

While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is
characteristic of these products.

The image shown on our website may differ from actual product due to lighting and digital photography and colour settings and capabilities of monitors.
Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.

Add maximum order value possible for COD and minimum for No COST EMI.